Working with me

The clearer the problem, the better the output.

I work in focused, project-based engagements. Each one starts with a clear problem and ends with a deliverable your team can act on.

Service 01

~3 weeks

Discovery and Strategy Sprint

When to use this

You have an idea, a product in early development, or a new offering. You are not sure what the priorities should be, who you are building for, or how to sequence the next few months.

Best for early-stage founders, product teams scoping a new feature or offering, and organizations unsure of where to start before they build.

What you get

  • User or stakeholder research covering behaviour, expectations, and workflow
  • Jobs-to-be-Done framing to anchor feature and content decisions
  • Prioritized opportunity map showing where to focus first
  • Product direction brief and roadmap priorities for the next 60 to 90 days
  • Readout session with your team to align on findings and next steps
Let's talk about your product

Service 02

~4 weeks

Service and Process Mapping

When to use this

Your team, service, or program is changing. Nobody has a full picture of how things work today: where the handoffs happen, where they break down, and what to tackle first.

Best for mid-size organizations going through change, healthcare or civic teams trying to understand their current service before redesigning it, and teams that need a shared picture before making decisions.

What you get

  • Current-state journey or process map covering people, steps, handoffs, and friction points
  • Analysis of key gaps, breakdowns, and structural issues
  • Future-state outline or prioritized set of recommendations
  • Journey map, process flow, or service blueprint your team can use in planning conversations
  • Facilitated readout session with decision-makers (if needed)
Let's map your service

Service 03

1+ day

Facilitated Working Session

When to use this

Your team has a decision to make, a challenge to frame, or a future to plan for. You need a structured session that produces something concrete, not just a good conversation.

Best for leadership teams making a directional decision, civic organizations doing planning or foresight work, and any team that has too many inputs and not enough clarity.

What you get

  • Session design tailored to your goal: alignment, sensemaking, futures exploration, or planning
  • Pre-session design and materials, prepared in advance of the session
  • Facilitation of a half-day or full-day working session
  • Synthesis document capturing themes, decisions, and next steps
  • Scenario set or decision framework, if the session involves futures or strategy work
Let's plan the session

How an engagement works

01
Intro call
30 minutes. We talk through what you are working on and whether this is a fit. No pitch.
02
Situation brief
I send back a short document summarizing what I heard, what I would do, and what you would get. You tell me if it reflects what you had in mind.
03
Agreement
We agree on scope, timeline, and fees. You have a clear picture of what happens next.
04
Engagement
Short cycles with regular check-ins. You see what is happening as it develops.
05
Handoff
All deliverables are yours. Clear enough to act on without a debrief.

Reduced rates for registered non-profits and civic organizations.

Not sure which fits
your situation?

Book a 30-minute intro call and we can figure it out together. No preparation needed.

Start a conversation